List of interesting articles about Social CRM ( febraury 2013)


These are best articles that I found on Internet Network about Social CRM during last month (febraury 2013):

http://www.destinationcrm.com/Articles/Columns-Departments/Reality-Check/How-Marketers-Use-Social-CRM-87668.aspx

http://blog.cloudsherpas.com/cloud-computing/salesforce-2/crm/5-social-crm-strategies-capture-more-b2c-customers

http://www.tmaresources.com/association-technology-news/social-media-news/social-crm-improves-quality-of-care

http://jeffesposito.com/2013/02/27/without-change-expectations-social-crm-destined-fail/

And this is the best definition of Social CRM :

“social CRM as engaging, monitoring, and analyzing relationships with prospects and customers via social networks, the Web, and other digital methods”

Annunci

Un pensiero riguardo “List of interesting articles about Social CRM ( febraury 2013)

Rispondi

Inserisci i tuoi dati qui sotto o clicca su un'icona per effettuare l'accesso:

Logo WordPress.com

Stai commentando usando il tuo account WordPress.com. Chiudi sessione / Modifica )

Foto Twitter

Stai commentando usando il tuo account Twitter. Chiudi sessione / Modifica )

Foto di Facebook

Stai commentando usando il tuo account Facebook. Chiudi sessione / Modifica )

Google+ photo

Stai commentando usando il tuo account Google+. Chiudi sessione / Modifica )

Connessione a %s...